Jacks Privacy Policy — How Your Information Is Collected, Used, and Protected

Jacks believes every person's right to privacy deserves genuine respect. This policy exists because we want you to know exactly what jacks does with your data. Many companies make their privacy policies deliberately hard to read so no one bothers. jacks takes the opposite approach — we want you to understand every line.

This policy applies to the jacks.express website, mobile app, and all associated services. If you have any questions, feel free to contact us at any time.

Jacks collects information from three sources — what you provide directly, what is gathered automatically as you use the platform, and what is received from payment partners.

Information You Provide Directly:

• At registration — your name, mobile number, email address, date of birth, and password.
• During KYC verification — your National ID number and photo.
• At the time of payment — your bKash or Nagad number. Card numbers or bank account details are never stored on jacks servers.
• When you contact support — details of your messages and requests.

Automatically collected:

• IP address and location (city-level only — not your specific address).
• Device type, operating system, and browser version.
• Which pages you visited, how long you stayed, and where you clicked.
• Login and logout times — for security monitoring purposes.

Jacks uses your information only for the purposes listed below — nothing else.

• Account Management: To verify your identity, ensure secure login to your account, and deliver our services.
• Payment Processing: To confirm deposits and withdrawals, detect fraud, and maintain financial security.
• Customer Support: To answer your questions, resolve issues, and improve our service quality.
• Personalisation: To show bonuses and offers tailored to your preferences and suggest relevant games.
• Security: To detect and prevent fraud, multiple accounts, and unauthorized access.
• Legal Obligations: To meet regulatory requirements and comply with KYC/AML obligations.
• Contact: To send important updates, security alerts, and account-related notifications.

Jacks does not share your information with third parties for advertising purposes and does not send irrelevant marketing messages.

Jacks never sells or shares your personal information with advertisers, data brokers, or unrelated third parties. However, limited sharing may be necessary in certain situations:

• Payment Partners: Only the necessary details (number and amount) are shared with bKash, Nagad, or Rocket solely to verify transactions.
• Game Providers: Providers such as Evolution Gaming or Pragmatic Play only see an anonymous player ID — never your personal information.
• Security Services: Technical data such as IP addresses and device information may be shared with fraud detection systems.
• Legal Obligations: We may be legally required to share information in response to court orders, lawful requests from government authorities, or money laundering investigations.

A cookie is a small file stored on your browser or device. jacks uses cookies primarily to improve your experience — not for tracking purposes.

Cookies used on jacks:

• Essential Cookies: Maintains your login session and saves your bet slip. The site cannot function properly without these.
• Preference Cookies: Remembers your language preference, theme choice, and game filters.
• Analytics Cookies: To understand which pages are used most — all data is aggregated and not linked to any individual.
• Security Cookies: Used to prevent suspicious logins and CSRF attacks.

You can clear cookies or block future cookies at any time through your browser settings. Please note that disabling essential cookies may affect login and payment functionality.

Jacks uses multiple layers of security to protect your data. These are not marketing claims — they are real components of our technical infrastructure.

• Transport Layer Security (TLS): All communication between your browser and jacks servers is encrypted with SSL/TLS 256-bit encryption.
• Database Encryption: Stored data — particularly identity and payment information — is held in encrypted format.
• Two-Factor Authentication (2FA): OTP verification can be enabled at login for an extra layer of account security — we recommend keeping it on.
• Suspicious Activity Detection: Unusual login or payment activity is automatically flagged and triggers an alert.
• Access Controls: jacks staff can only access the specific data required for their own role. All access is logged.
• Regular Security Audits: Independent cybersecurity experts conduct regular audits of jacks systems.

While jacks maintains the highest security standards, no one can guarantee 100% safety on the internet. We therefore strongly encourage you to use a strong password and keep 2FA enabled on your account.

Jacks does not retain data any longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the full duration your account is active. Retained for up to 5 years after account closure — as required by law.
• Financial Transaction Records: 7 years — as required under anti-money laundering legislation.
• Gaming History: 3 years — for VIP tier and bonus calculation purposes.
• Support Messages: 1 year — for service quality review purposes.
• Technical Logs: 90 days — for security monitoring purposes.

Once the designated retention period ends, data is securely deleted or anonymised.

As a jacks account holder, you have several rights regarding your personal data. To exercise any of these rights, email us at support@jacks.express or reach out via live chat.

Requests are typically responded to within 7 business days. Processing begins after your identity has been verified.

Age is verified at registration. If we ever discover that an account was created by someone under 18, it will be closed immediately and all deposited funds will be returned.

For parents: if you believe your child is using jacks, please contact support@jacks.express immediately.

Jacks reserves the right to update this Privacy Policy. For significant changes, you will be notified in advance via account notification or email.

• Continuing to use the platform after any changes take effect will be considered acceptance of the updated policy.
• The date of each update will appear at the top of the page under "Last Updated".
• Previous versions are available on request through support.